Frequently Asked Questions

  1. What skincare brands do you stock?
    We stock a curated range of Korean skincare brands including NIDA, SKIN1004, and Beauty of Joseon, along with other trusted skincare products focused on healthy, glowing skin.

  2. Are your products authentic?
    Yes. All of our skincare products are 100% authentic and sourced from trusted suppliers and official distributors.

  3. Which products are best for sensitive skin?
    Many SKIN1004 and Beauty of Joseon products are formulated for sensitive skin. Products containing Centella Asiatica, calming ingredients, and gentle formulations are popular choices. We still recommend patch testing before full use.

  4. What is SKIN1004 known for?
    SKIN1004 is best known for its Centella Asiatica skincare range, designed to calm, hydrate, and repair sensitive or irritated skin.

  5. What is Beauty of Joseon known for?
    Beauty of Joseon combines traditional Korean herbal ingredients with modern skincare science. Their products are especially popular for hydration, brightening, and achieving a healthy glow.

  6. What is NIDA skincare?
    NIDA skincare focuses on effective skincare solutions designed to support healthy-looking skin. Product benefits may include hydration, skin barrier support, and overall skin nourishment depending on the formula.

  7. How do I know which skincare products are right for me?
    Choosing skincare depends on your skin type and concerns. For example:
    • Dry skin: hydrating toners, creams, and serums
    • Oily skin: lightweight gel moisturisers and calming products
    • Acne-prone skin: gentle cleansers and barrier-supporting skincare
    • Sensitive skin: fragrance-free and soothing ingredients

  8. Can I use multiple Korean skincare brands together?
    Yes. NIDA, SKIN1004, and Beauty of Joseon products can generally be combined in the same routine. Introduce new products gradually to monitor how your skin responds.

  9. How long does it take to see results?
    Most skincare products require consistent use for several weeks. Hydration and glow may appear quickly, while concerns like pigmentation or texture can take longer.

  10. Should I patch test new skincare products?
    Yes. We recommend patch testing all new skincare products before applying them to your full face.

  11. Do you offer skincare recommendations?
    Yes. If you need help building a skincare routine or choosing products for your skin type, feel free to contact us.

  12. How should I store my skincare products?
    Store products in a cool, dry place away from direct sunlight to maintain product quality and effectiveness.

  13. Do you ship internationally?
    Shipping availability depends on your location. Please check our shipping policy or contact us for more information.

  14. How long does it take to ship?
    Depending where you are based, it will take roughly 1 - 2 weeks

  15. What if I have a reaction to a product?
    Discontinue use immediately if irritation occurs. If symptoms persist, consult a healthcare professional.

  16. Are Korean skincare products suitable for beginners?
    Yes. Korean skincare is known for gentle, hydrating formulations that are suitable for both beginners and experienced skincare users.