SHIPPING
How long does it take to ship?
Depending where you are based, it will take roughly 1 - 2 weeks
Do you ship internationally?
Shipping availability depends on your location. Please check our shipping policy or contact us for more information.
BRANDS
Korean brands
We stock a curated range of Korean skincare brands including NIDA, SKIN1004, and Beauty of Joseon, along with other trusted skincare products focused on healthy, glowing skin.
What is NIDA skincare?
NIDA skincare focuses on effective skincare solutions designed to support healthy-looking skin. Product benefits may include hydration, skin barrier support, and overall skin nourishment depending on the formula.
What is SKIN1004 known for?
SKIN1004 is best known for its Centella Asiatica skincare range, designed to calm, hydrate, and repair sensitive or irritated skin.
What is Beauty of Joseon known for?
Beauty of Joseon combines traditional Korean herbal ingredients with modern skincare science. Their products are especially popular for hydration, brightening, and achieving a healthy glow.
RETURN
What if my item arrives damaged or defective?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue. Our team will review your claim and arrange a replacement, refund, or suitable resolution as quickly as possible.
What is your return policy?
We offer a 30-day return policy on eligible items. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a refund or store credit, subject to our return guidelines.
Can I return a product if I've opened it?
For hygiene and safety reasons, we can only accept returns on products that are unopened, unused, and in their original packaging. If your item arrives damaged or incorrect, please contact our support team and we'll make it right.
How do I start a return?
Simply contact our customer support team with your order number and reason for return. We'll provide instructions and guide you through the process to ensure your return is handled as quickly as possible.
USE OF PRODUCTS
Can I use multiple Korean skincare brands together?
Yes. NIDA, SKIN1004, and Beauty of Joseon products can generally be combined in the same routine. Introduce new products gradually to monitor how your skin responds.
How long does it take to see results?
Most skincare products require consistent use for several weeks. Hydration and glow may appear quickly, while concerns like pigmentation or texture can take longer.
How do I know which skincare products are right for me?
Choosing skincare depends on your skin type and concerns. For example:
• Dry skin: hydrating toners, creams, and serums
• Oily skin: lightweight gel moisturisers and calming products
• Acne-prone skin: gentle cleansers and barrier-supporting skincare
• Sensitive skin: fragrance-free and soothing ingredients
Should I patch test new skincare products?
Yes. We recommend patch testing all new skincare products before applying them to your full face.
What if I have a reaction to a product?
Discontinue use immediately if irritation occurs. If symptoms persist, consult a healthcare professional.
Are Korean skincare products suitable for beginners?
Yes. Korean skincare is known for gentle, hydrating formulations that are suitable for both beginners and experienced skincare users.
How should I store my skincare products?
Store products in a cool, dry place away from direct sunlight to maintain product quality and effectiveness.